L1 / L2 / L3 support
Ticket priorities and response terms agreed with you.
SERVICES FOR BUSINESS
Your IT environment. Our responsibility.
From everyday user support to Microsoft 365, devices, networks and cloud infrastructure — we keep your business technology secure, reliable and managed.
BUSINESS NEEDS FIRST
Fewer IT problems. More time for business.
ETEPAK becomes your IT team or extends your existing department. We manage everyday requests, devices, users and infrastructure so employees can focus on their work.
Remote & on-site
Support matched to your location and operational needs.
Proactive monitoring
Infrastructure signals, alerts and timely action.
Everyday security
MFA, device protection and managed access.
SERVICE SCOPE
Manage everything your people need to work.
01HELPDESK L1 / L2 / L3
User support
Diagnostics, remote support, on-site visits and everyday IT guidance. One clear path from a support request to a resolution.
02EXCHANGE / TEAMS / SHAREPOINT
Microsoft 365
Manage Exchange Online, Teams, SharePoint and OneDrive. User roles, licensing reviews and secure configuration for the whole team.
03MDM / MICROSOFT INTUNE
Device management
Windows and macOS workstations, Microsoft Intune, security policies, software deployment and a planned update cycle.
04WINDOWS / LINUX / AZURE
Servers & infrastructure
Windows Server, Linux, virtualisation, Hyper-V and VMware, Azure and backups. Plan capacity, maintenance and continuity together.
05LAN / WAN / WI-FI / VPN
Networks & connectivity
Business Wi-Fi, VPN, firewalls and switches. Connect offices and warehouses around their access and operational needs.
06EDR / MFA / PATCH MANAGEMENT
IT security
Endpoint protection, MFA, identity management, security patches and access policies as part of everyday IT management.
HOW WE WORK
Proactive management, every day.
Regularly review your environment, plan changes and automate repetitive tasks. Turn observations into actions that reduce disruption to everyday work.
- 01Monitor
- 02Support
- 03Manage
- 04Protect
- 05Improve
WAYS TO WORK TOGETHER
Your IT team. Or an extension of it.
Fully managed IT
For businesses without an internal IT team.Take responsibility for the agreed day-to-day IT scope, from user requests to infrastructure planning.
We tailor the management model and monthly costs to your IT environment and number of users.
Discuss managed ITCo-managed IT
For businesses with an IT administrator or IT lead.Extend your internal team with specialist knowledge, L2/L3 escalation and project delivery support.
Responsibilities, coverage hours and escalation procedures are set out in the service agreement.
Talk to a specialistEMPLOYEE IT LIFECYCLE
More than devices. The complete employee IT lifecycle.
Joining
- Prepare the device
- User account and M365 access
- MFA, policies and applications
Everyday work
- Helpdesk and monitoring
- Software updates
- Security settings and licences
Leaving
- Revoke access at the agreed time
- Retain and protect data
- Return devices and release licences
TECHNOLOGIES WE WORK WITH
LET’S TALK IT
Let us take care of your IT.
Tell us about your organisation and current IT environment. We’ll help identify the support and management model that fits your business.
+371 66 102 542info@etepak.comA clear scope. Practical next steps.